The Clorox Company Order Management Specialist in Alpharetta, Georgia

The Order Management Specialist provides top tier customer service to their assigned account through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

Make your mark

At Clorox, we build big brands that make everyday life better, every day. We value our differences, and challenge each other to think and act boldly. We try new things, succeed, fail and keep learning. We work hard, and have busy personal lives. And we're all able to make a positive impact -- at Clorox, in our communities, and in the lives of millions of people who invite us into their homes. Make your mark and help us drive Good Growth -- growth that is profitable, sustainable and responsible.

Responsibilities include:

  • Provide top tier customer service to ensure customer satisfaction

  • Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date).

  • Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process

  • Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions

  • Cultivate and maintain positive relationships with customer and internal stakeholders

  • Participate in special projects (Ex: Fixed bracket pricing/TL Utilization)

  • Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process

  • Contribute to Customer Operations best practices.

Key Responsibilities

  • Process customer orders within 48 hours of receipt

  • Communicate Service Issues to Internal and External Stakeholders on a timely basis

  • Actively deliver assigned metrics and drive out waste for customer portfolio

  • Prepare and participate in team and customer meetings

  • Navigation and research in SAP, customer's system (where required), 3rd party systems (where required), and Excel

Minimum Requirements

  • High School diploma or GED from an accredited institution

  • 2 years' experience with Microsoft office suite.

  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

  • Bachelor's Degree

  • 2 years experiences working with a supply chain organization and order management process/system

  • 2 years' experience in a customer service role

  • Strong interpersonal skills

  • SAP system experience

  • Excellent written and verbal communication

  • Time management, organizational, and prioritization skills

  • Ability to adjust quickly to new processes and procedures

  • Ability to work and make decisions independently in a fast paced environment

  • Ability to proactively identify and resolve problems

  • Experience working with a team to create results.

  • Experience working in a focused and motivating team environment

Customer Service & Logistics

We provide excellent service to Clorox's retail customers while maximizing savings for the company. As a member of our Customer Service & Logistics team, you'll drive top-line growth and help control costs in areas such as customer support, distribution center operations, transportation and field-based supply chain contacts for customers.

More about Clorox

The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with 8,700 employees worldwide and fiscal year 2018 sales of $6.1 billion. In addition to our namesake bleach and cleaning products, we market some of the most trusted and recognized consumer brand names, including:

  • Brita® water-filtration products

  • Burt's Bees® natural personal care products

  • Fresh Step® cat litter

  • Glad® bags, wraps and containers

  • Hidden Valley® dressings and sauces

  • Kingsford® charcoal

  • Liquid Plumr® clog removers

  • Pine-Sol® cleaners

  • RenewLife® digestive health products

  • Rainbow Light®, Natural Vitality®, Neocell® and Stop Aging Now® dietary supplements

  • Professional services: Clorox Healthcare® and Clorox Commercial Solutions®

More than 80% of our sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

Making a positive impact

Clorox is a signatory of the United Nations Global Compact, a community of global leaders committed to sustainability. We've been broadly recognized for our corporate responsibility efforts, most notably being named to the Drucker Institute's 2018 Management Top 250 list, The Just 100: America's Top Corporate Citizens list, CR Magazine's 2018 Best Corporate Citizens list, the first sector-neutral Bloomberg Gender Equality Index in 2018 and the spot 47 out of 100 on 2019 Glassdoor's best place to work list.

We also support our communities, and, in FY2018, contributed approx. $20 million in combined cash grants, product donations and cause marketing.

The Clorox Company and its subsidiaries is an EEO/AA/Protected Veteran/Disabled/LGBT employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled