The Clorox Company Logistics Supervisor - Burt's Bees Asia in Hong Kong, Hong Kong

Logistics Supervisor - Burt's Bees Asia

The mission of the Logistics Supervisor is to support the logistics and planning team within the Burt's Bees Asia business. Direct contact with distributors, DHL 3PL, and internal Clorox staff is a key requirement of the role. They will also manage the consumer care management with our distributors and retailers. Ensure all processes are documented and reflect the work performed. Additional work responsibilities to support the wider Clorox Asia business may also be requested of the role.

Make your mark.

At Clorox, we build big brands that make everyday life better, every day. We value our differences, and challenge each other to think and act boldly. We try new things, succeed, fail and keep learning. We work hard, and have busy personal lives. And we're all able to make a positive impact -- at Clorox, in our communities, and in the lives of millions of people who invite us into their homes. Make your mark and help us drive Good Growth -- growth that is profitable, sustainable and responsible.

Key responsibilities:

  • Customer Service

  • Create and maintain Order Form in regular basis

  • Liaise with distributors and retail customers plus planning team to ensure full and accurate fulfillment of orders.

  • Support supply confirmation to distributors and invoice generation in NetSuite

  • Supporting shipping documents, such as COA

  • Quality Assurance/Complaint management

  • Follow up complaints from distributors and ensure timely settlement with them

  • Follow up complaints and claims with CIC (for complaints initiated by RDC and distributors)

  • Report quality complaint in Sharepoint

  • Check with quality team for end consumer's enquiries or complaints and provide feedback via distributors

  • Follow-up quality inspections in RDC and ensure reports and are timely reported by DHL team

  • Arrange specification/ quality samples shipping from RDC to quality team in the U.S

  • Netsuite administration tasks

  • Bill invoice in timely matter in NetSuite after shipments are delivered from RDC

  • Raise credit memo to distributors after approval is granted

  • Arrange delivery to offices by using NetSuite

  • Generate reports for KPI purpose

  • 3PL/transport relationships

  • Liaise with 3PL/ supplier for daily logistics and quality assurance operation

  • Reconcile billings from 3PL/ supplier

Position requirements.

Minimum Qualifications:

  • Years and Type of Experience:

  • 2 years plus in a supervisory level or above

  • Independent working style, self-starter and able to follow processes.

  • Independent thinking and the ability to make business decisions that support the operation.

  • Skills and Abilities

  • Excellent organizational skills.

  • Excellent communication skills

  • Excellent written skills and clear spoken skills.

  • Cultural understanding of distributor countries.

  • Analytical skills for cost analysis, work flow analysis, and process improvement.

  • Fluent in English and other Asian language

  • Education Level/Degree:

  • BS/BA Degree

More about Customer Service & Logistics

We provide excellent service to Clorox's retail customers while maximizing savings for the company. As a member of our Customer Service & Logistics team, you'll drive top-line growth and help control costs in areas such as customer support, distribution center operations, transportation and field-based supply chain contacts for customers.

More about Clorox

The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with 8,700 employees worldwide and fiscal year 2017 sales of $6 billion. In addition to our namesake bleach and cleaning products, we market some of the most trusted and recognized consumer brand names, including:

  • Brita® water-filtration products

  • Burt's Bees® natural personal care products

  • Fresh Step® cat litter

  • Glad® bags, wraps and containers

  • Hidden Valley® dressings and sauces

  • Kingsford® charcoal

  • Liquid Plumr® clog removers

  • Pine-Sol® cleaners

  • RenewLife® digestive health products

  • Rainbow Light®, Natural Vitality®, Neocell® and Stop Aging Now® dietary supplements

  • Professional services: Clorox Healthcare® and Clorox Commercial Solutions®

More than 80% of our sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

More about Hong Kong

Clorox Hong Kong was founded in 1986. Hong Kong is part of the Greater China operation and has an integrated team of 40 employees. Our iconic brands are Glad®, Burt's Bees®, Clorox®, Greenworks®, Tilex®, Kingsford® and many others that you can find at retail chain stores, supermarkets, hyper supermarkets and drugstores. You can visit our website at: https://www.burtsbees.com.hk/

Making a positive impact

Clorox is a signatory of the United Nations Global Compact, a community of global leaders committed to sustainability. We've been broadly recognized for our corporate responsibility efforts, most notably being named to the Drucker Institute's 2017 Management Top 250 list, The Just 100: America's Top Corporate Citizens list, CR Magazine's 2018 Best Corporate Citizens list and the first sector-neutral Bloomberg Gender Equality Index in 2018.

We also support our communities, and, in FY2017, contributed $11 million in combined cash grants, product donations and cause marketing.

The Clorox Company and its subsidiaries is an EEO/AA/Protected Veteran/Disabled/LGBT employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled