The Clorox Company Support Applications Analyst IV - Finance in Pleasanton, California

Support Applications Analyst IV

Service Support Applications is responsible for the day to day operations of all applications and underlying systems for application based IT services provided to the business. They assure that service warranty objectives, IT metrics and operational outcomes are achieved and they drive ongoing improvements in service operations and support performance.

Service Support Applications Analyst drives IT service management of all the technologies, processes, information, and related IT resources required to provide application capabilities to meet specific business outcomes, and achievement of business and IT defined and aligned metrics across the lifecycle. They manage IT services for effective and efficient delivery, per vendor contract scope, ensuring IT metrics are achieved, financial cost to serve are within budget and industry competitive, and that the operated services meet the business customers warranty expectations. Service Support Applications ensures that any newly developed services are transitioned and integrated into ongoing operations, and that the operations team is prepared to run these changes via the defined Service Model, and as per business expectations and service levels, and in a manner that drives ongoing sustainability.

Make your mark

At Clorox, we build big brands that make everyday life better, every day. We value our differences, and challenge each other to think and act boldly. We try new things, succeed, fail and keep learning. We work hard, and have busy personal lives. And we're all able to make a positive impact -- at Clorox, in our communities, and in the lives of millions of people who invite us into their homes. Make your mark and help us drive Good Growth -- growth that is profitable, sustainable and responsible.

Position Description

Key responsibilities:

  • Service Operations:

  • Ensure IT services are delivered effectively, efficiently, per vendor contract scope, metrics are achieved and financial unit costs are industry competitive & meet the business warranty expectations.

  • Assure all service assets (systems, applications, infrastructure, and tools) are current and operate within Service Level Agreements.

  • Provide leadership in resolving highly complex problems and ensure they are resolved in a timely manner.

  • Engage and manage the vendor to assure IT services are delivered per the defined contractual scope effectively and efficiently. This includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

  • Service Availability and Performance:

  • Work across infrastructure and application teams (ECC, BI, APO, EDI, CRM, HCM) to assure availability, performance, and capacity planning, execution, and operations of SAP & related applications.

  • Assure proactive, consistent performance, availability and resolution of problems of SAP and other core applications by monitoring, anticipate issues, applying advanced knowledge of cross-platform technologies & ability to come to good even when all facts are not known

  • Service Transition:

  • Changes to services and Service Management processes are executed based on the defined ITIL processes and are coordinated and delivered in a sustainable way.

  • Ensure that newly developed services are transitioned into ongoing operations and that the operations team is prepared to run these changes via the defined Change Management process as per business expectations and service levels in a sustainable manner

  • Others (considered as a plus): Financial Management, Continuous Service Improvement

Position requirements

Years and Type of Experience:

  • 6 Yrs+ Work with Financial Accounting, Financial Planning & reporting landscapes which may include SAP ECC/SEM and Hyperion.

  • 6 Yrs+ Work with partners to deliver solutions -- both onshore, near shore and off shore.

  • 6 Yrs+ Experience across technical domains / applications that span IT systems landscapes.

  • 6 Yrs+ Design, development and configuration experience with Functional and Technical spec development.

  • 6 Yrs+ Knowledge of industry best practice methodologies for analyzing, defining and documenting the link between input business requirements and output technical solutions.

  • 6 Yrs+ Experience in IT industry or equivalent technical, design, architecture and/or operational management experience (e.g., engineering) or technical competence gained in a highly complex and varied technology environment.

  • Required experience in process development, documentation, and implementation -- development to service delivery.

  • Required experience with programming and key applications (ERP, Reporting, Sales,)

Skills and Abilities

  • Strong communication skills, both written and verbal

  • Have a very strong understanding of process workflows and be highly effective in facilitating process and technical improvement efforts.

  • Very strong at effectively prioritizing and executing tasks, even while under pressure

  • Excellent self-motivation and self-direction.

  • Delivery of mid to large scale systems.

  • Experience in managing large ERP and highly integrated multi-application environments: SAP, APO, Netsuite, Workday, Hyperion Financial Planning

  • Ability to work with incomplete requirement specifications, resolving ambiguities with the originating function.

  • Ability to create a unified view of the capabilities of the applications and the ways in which functionality is exposed over them, developing a common language that facilitates the transition to an integrated environment.

  • Maintain high level of domain expertise, keeping abreast of the developments within the applications / technology landscape, to ensure continued delivery to time, cost and quality in the face of both internal and external change.

  • Ability to represent highly complex technical issues to a non-technical, senior decision making, audience.

  • Must be able to respond effectively to rapid change, delivering appropriate solutions or alternatives to time critical milestones


  • Bilingual (english/spanish) capabilities are desirable

  • Agile / Scrum Master qualifications are a plus

Education Level/Degree:

  • Required minimum Bachelor's degree or equivalent in Systems Engineering, Information Technology, Finance, BBA or relevant discipline.

More about Information Technology (IT)

We are critical players in putting the consumer experience at the center of everything we do at Clorox. Whether it's driving Clorox's digital leadership, building platforms and capabilities, or using data and analytics to uncover consumer insights, you'll be working with a talented and diverse team and have opportunities to build your technology and leadership skills.

More about Clorox

The Clorox Company (NYSE: CLX) is a leading multinational manufacturer and marketer of consumer and professional products with 8,700 employees worldwide and fiscal year 2017 sales of $6 billion. In addition to our namesake bleach and cleaning products, we market some of the most trusted and recognized consumer brand names, including:

  • Brita® water-filtration products

  • Burt's Bees® natural personal care products

  • Fresh Step® cat litter

  • Glad® bags, wraps and containers

  • Hidden Valley® dressings and sauces

  • Kingsford® charcoal

  • Liquid Plumr® clog removers

  • Pine-Sol® cleaners

  • RenewLife® digestive health products

  • Rainbow Light®, Natural Vitality®, Neocell® and Stop Aging Now® dietary supplements

  • Professional services: Clorox Healthcare® and Clorox Commercial Solutions®

More than 80% of our sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

Making a positive impact

Clorox is a signatory of the United Nations Global Compact, a community of global leaders committed to sustainability. We've been broadly recognized for our corporate responsibility efforts, most notably being named to the Drucker Institute's 2017 Management Top 250 list, The Just 100: America's Top Corporate Citizens list, CR Magazine's 2018 Best Corporate Citizens list and the first sector-neutral Bloomberg Gender Equality Index in 2018.

We also support our communities, and, in FY2017, contributed $11 million in combined cash grants, product donations and cause marketing.

The Clorox Company and its subsidiaries is an EEO/AA/Protected Veteran/Disabled/LGBT employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled